Refund Policy

At Authryn, we strive to provide a reliable service for creating and verifying digital receipts. This Refund Policy outlines the circumstances under which refunds may be considered and the process for requesting one.

1. Receipts Never Expire

Once you purchase receipts on Authryn, they remain in your account indefinitely. There is no expiration date, and you can use them whenever you need. This means there is no urgency to use your receipts, and you always have access to what you've purchased.

2. General Refund Policy

Due to the digital nature of our service and the fact that receipts never expire, we generally do not offer refunds for purchased receipts. Once a purchase is completed, the receipts are immediately added to your account and available for use.

We encourage users to start with smaller packages to ensure our service meets their needs before committing to larger purchases.

3. Exceptional Circumstances

We understand that exceptional situations may arise. Refunds may be considered in the following circumstances:

• 1
  Duplicate Charges: If you were accidentally charged multiple times for the same purchase.
• 2
  Technical Errors: If a technical issue on our end prevented your receipts from being credited to your account.
• 3
  Unauthorized Transactions: If someone made a purchase on your account without your authorization.
• 4
  Service Unavailability: If our service was unavailable for an extended period preventing you from using your receipts.

4. Non-Refundable Situations

Refunds will not be granted in the following situations:

• Receipts that have already been used to create transactions
• Change of mind after purchase
• Dissatisfaction with unused receipts (they never expire)
• Account termination due to violation of our Terms of Service
• Requests made more than 30 days after purchase

5. How to Request a Refund

If you believe you qualify for a refund under our exceptional circumstances policy, please follow these steps:

1. 1
   Visit our Support page and select "Refund Request" as your subject.
2. 2
   Provide your account email, the date of purchase, and a detailed explanation of your situation.
3. 3
   Our team will review your request and respond within 3-5 business days.

6. Refund Processing

If your refund request is approved, the refund will be processed to the original payment method within 5-10 business days. The corresponding receipt balance will be deducted from your account. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Contact Us

If you have any questions about our refund policy or need assistance, please don't hesitate to contact our support team. We're here to help and will do our best to address any concerns you may have.